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Debit Card Alerts


 To report a lost or stolen card call: (800) 383-8000

 To report suspected fraud on your account call: (866) 508-2693

Introducing SHAZAM BOLT$.  The new mobile app that alerts a debit card holder to potential fraud!

General Information

  • How do I access SHAZAM BOLT$ from my laptop or PC?
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  • Is there an app for that?
    • Yes, you can download the SHAZAM BOLT$ app to your mobile device from the iTunes App Store or Google Play.
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  • What can I do with SHAZAM BOLT$?
    • With SHAZAM BOLT$ you can:
      • Receive suspected fraud alerts
      • Receive alerts for any transactions that exceed a threshold amount you determine
      • Receive alerts for all phone and internet transactions
      • Receive alerts for all international transactions
      • View balance information for the account attached to your debit card
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  • Is SHAZAM BOLT$ secure?
    • SHAZAM BOLT$ certifies a device's ability to fully encrypt and secure your information.  You create a unique username and password when signing up to use SHAZAM BOLT$.  The application does not store your password or account information on the device.
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  • What kind of balance information is available using SHAZAM BOLT$?
    • You receive the ledger balance for the account attached to your debit card.  At the time of the balance inquiry the ledger balance will include all debit card activity posted to your account since the end of the last business day.
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  • Can I add more than one card to SHAZAM BOLT$?
    • SHAZAM BOLT$ supports one or more cards.  You can enroll your personal, HSA, and business debit cards issued by Citizens State Bank.
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  • Can I sign up for suspicious transaction alerts?
    • You are automatically enrolled to receive alerts for transactions SHAZAM determines to be suspicious.
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  • What should I do if I receive a suspicious transaction alert? 
    • Call SHAZAM Fraud Operations toll-free at (866) 508-2693 to review the suspicious activity with a fraud specialist.
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  • What should I do if I receive a transaction limit alert? 
    • This is an alert you established and is for your information.  However, you should call SHAZAM Fraud Operations if you did not authorize the transaction.
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  • How do I add another card to SHAZAM BOLT$?
    • From the Home screen, select Add Card.
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  • How do I update my card's expiration date? 
    • From the Home screen, select Alerts & Settings.
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  • How do I remove a card from SHAZAM BOLT$?
    • From the Home screen, select Remove Card.
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  • How do I change my card alert settings?
    • From the Home screen, select Alerts & Settings.
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  • How do I change my password?
    • From the Home screen, select Change Password.
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  • How do I change my user profile?
    • From the Home screen, select User Profile.
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  • What if I purchase a new mobile device and/or change service providers?
    • If you purchase a new mobile device and/or change service providers, you'll need to download SHAZAM BOLT$ to your new mobile device from the iTunes App Store or Google Play and re-authenticate your card number, card expiration date, and PIN.
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  • Who do I contact if my mobile device is lost or stolen?
    • Contact your mobile device provider for assistance.





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