Online Banking

Tips to Avoid Becoming a Victim of Identity Theft

Manage Your Mailbox

• Do not leave bill payment envelopes clipped to your mailbox or inside with the flag up; criminals may steal your mail and change your address.
• Know your billing cycles, and watch for any missing mail. Follow up with creditors if bills or new cards do not arrive on time. An identity thief may have filed a change of address request in your name with the creditor or the post office.
• Carefully review your monthly accounts, credit card statements and utility bills (including cellular telephone bills) for unauthorized charges as soon as you receive them. If you suspect unauthorized use, contact the provider's customer service and fraud departments immediately.
• When you order new checks, ask when you can expect delivery. If your mailbox is not secure, then ask to pick up the checks instead of having them delivered to your home.
• Although many consumers appreciate the convenience and customer service of general direct mail, some prefer not to receive offers of pre-approved financing or credit. To "opt out" of receiving such offers, call (888) 5 OPT OUT sponsored by the credit bureaus.
• The Direct Marketing Association offers services to help reduce the number of mail and telephone solicitations. To join their mail preference service, mail your name, home address and signature to: Mail Preference Service, Direct Marketing Association, P. O. Box 9008, Farmingdale, NY 11735-9008.

Check Your Purse or Wallet

• Never leave your purse or wallet unattended - even for a minute.
• Protect your PINs (don't carry them in your wallet!) and passwords; use a 10-digit combination of letters and numbers for your passwords and change them periodically.
• Carry only personal identification and credit cards you actually need in your purse or wallet. If your I.D. or credit cards are lost or stolen, notify the creditors immediately, and ask the credit bureaus to place a "fraud alert" in your file.
• Keep a list of all your credit cards and bank accounts along with their account numbers, expiration dates and credit limits, as well as the telephone numbers of customer service and fraud departments. Store this list in a safe place.
• If your state uses your Social Security number as your driver's license number, ask to substitute another number.

Keep Your Personal Numbers Safe and Secure

• When creating passwords and PINs (personal identification numbers) do not use any part of your Social Security number, birth date, middle name, wife's name, child's name, pet's name, mother's maiden name, address, consecutive numbers, or anything that a thief could easily deduce or discover.
• Ask businesses to substitute a secret alpha-numeric code as a password instead of your mother's maiden name.
• Shield the keypad when using ATMs or when placing calling card calls.
• Memorize your passwords and PINs; never keep them in your wallet, purse, Rolodex or electronic organizer.
• Get your Social Security number out of circulation and release it only when necessary -- for example, on tax forms and employment records, or for banking, stock and property transactions.
• Do not have your Social Security number printed on your checks, and do not allow merchants to write your Social Security number on your checks. If a business requests your Social Security number, ask to use an alternate number.
• Never give your Social Security number, account numbers or personal credit information to anyone who calls you.

Bank, Shop and Spend Wisely

• Store personal information in a safe place and shred or tear up documents you don't need. Destroy charge receipts, copies of credit applications, insurance forms, bank checks and statements, expired charge cards and credit offers you get in the mail before you put them out in the trash.
• Cancel your unused credit cards so that their account numbers will not appear on your credit report.
• When you fill out a loan or credit application, be sure that the business either shreds these applications or stores them in locked files.
• Tear up receipts, bank statements and unused pre-approved credit card offers and convenience checks before throwing them away.
• When possible, watch your credit card as the merchant completes the transaction.
• Use credit cards that have your photo and signature on the front.
• Sign your credit cards immediately upon receipt.
• Carefully consider what information you want placed in the residence telephone book and ask yourself what it reveals about you.
• Keep track of credit card, debit card and ATM receipts. Never throw them in a public trash container. Tear them up or shred them at home when you no longer need them.
• Ask businesses what their privacy policies are and how they will use your information: Can you choose to keep it confidential? Do they restrict access to data?
• Choose to do business with companies you know are reputable, particularly online.
• When conducting business online, use a secure browser that encrypts or scrambles purchase information and make sure your browser's padlock or key icon is active.
• Don't open e-mail from unknown sources. Use virus detection software.

Review Your Information

• Order a copy of your credit report from the three credit reporting agencies every year and make sure all the information is correct, especially your name, address, and Social Security number. Look for indications of fraud, such as unauthorized applications, unfamiliar credit accounts, credit inquiries and defaults and delinquencies that you did not cause. Your credit report can be ordered by calling (877) 322-8228 or via the internet at http://www.annualcreditreport.com.
• Check your Social Security Earnings and Benefits statement once each year to make sure that no one else is using your Social Security number for employment.
• Consider purchasing special ID theft protection.  ID theft protection plans typically monitor your credit report and report any suspicious activity.  In the event of a theft, the best theft protection plans will help you file reports, dispute unauthorized activity and restore your identity.

Computer and Email Usage

• Do not respond to unsolicited email asking for personal information - so called "phishing" and "pharming" schemes.  Thieves often will send out emails that appear to be from legitimate entities, such as banks, asking you to provide personal information, account information and passwords.  Some even direct you to provide the info on "secure" fake Web sites that look authentic, using corporate logos, etc.  As a practical note, your bank or credit card issuer typically will not send out emails to ask for this type of information.  If you really think it is from your bank, call them directly, but do not use a number provided on a suspicious email.
• Protect your home computer.  Use and update regularly, virus and firewall protections to prevent outside access to your computer.  Also use "strong" passwords to protect your financial and other personal information that mix letters and numbers.  Do not use common identifiers like your mother's maiden name or your birth date.  In addition, change passwords regularly for added protection and keep any written record of your passwords in a secure place, not on your computer.