Online Banking

Q: How do I contact Customer Service?
A: Contact the Bank at 952.467.3000

Q: What is the difference between a Super User and an Administrative User on the Customer Platform?
A: The Company "Super User" is set up at the time the Company profile is established by a Citizens State Bank Norwood Young America Financial Services Representative. This user has access to all rights / functionality as well as the ability to set up subsequent users with equal or lesser functionality. The "Administrative User" is set up by the Company Super User and the rights / functionality of that "Administrative User" is determined by the Super User.

Q: Why can't the company administrators see all of the users of the company?
A: The "Super User" (created by the Citizens State Bank Financial Services Representative) is the only end user that can see all users of that company. The "Super User" can assign other subordinate users to also be "Administrative Users" (to add additional users, do activity reporting etc.) however a subordinate user who is also an "Administrative User" will only be able to see and modify permissions for users who are not Administrators of any kind. Only the "Super User" can make another user an Administrator.

Q: Does the Business Internet Banking login require "personal" information such as; name, account number, social security number, etc.?
A: Citizens State Bank Norwood Young America defines the Company ID. If a specific Company ID is desired, please tell the Citizens State Bank Financial Services representative when applying for this service.

Q: What are the requirements for the User Password?
A: Passwords must be 4-16 characters in length and may include letters, numbers and special characters (e.g. "!", "@", "#", etc.).

Q: After five failed logins, what message does the end user receive?
A: The message instructs the user to contact Citizens State Bank Norwood Young America.

Q: Who can reset passwords?
A: Citizens State Bank Financial Services Representatives can reset the Company password and the "Super User" password. The "Super User" or "Administrative User" can change the Company Password or an End User Password.

Q: How do the Account Descriptions work and how many characters are allowed?
A: Changing the account description (nickname) will rename the account everywhere it appears in the product, including the dropdown boxes for transactions. The user can enter up to 32 characters for the account description.

• QuickBooks 2000 and 2001
• Quicken 2001 and 2002
• QuickBooks Pro 2001
• Microsoft Money
• Comma Delimited
• HTML

Q: Does Business Internet Banking use cookies?
A: Yes, Business Online Banking uses "non-persistent" cookies (also called session cookies). That means that cookie information is not permanently stored on the end-user's computer.